rolek11 Privacy Policy — How We Handle Your Personal Data

1. Introduction

rolek11 ("we", "us", "our") operates the online casino and sports betting information platform accessible at https://rolek11.cam (the "Platform"). This Privacy Policy explains how rolek11 collects, uses, stores, shares and protects personal information in connection with the Platform.

This Policy applies to all visitors, registered users and any individual who interacts with any feature of the Platform (collectively, "Users"). By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Policy should be read alongside the rolek11 Terms and Conditions, which govern the overall relationship between rolek11 and its Users. Where both documents address the same matter, the Terms and Conditions shall take precedence unless this Policy provides more specific data protection detail.

2. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Data" means any information that identifies or can reasonably identify a living individual, including name, identification number, contact details, device identifiers and financial account information.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" means rolek11, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means any third party that processes Personal Data on behalf of rolek11 under a contractual arrangement, including payment service providers and analytics partners.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement by the User to the processing of their Personal Data.
• "KYC" means Know Your Customer — the identity and address verification process required for certain account transactions.
• "Cookies" means small data files stored on a User's device by a web browser at the request of the Platform.
• "Platform" means the rolek11 website at https://rolek11.cam and all associated pages, features and services.

3. Personal Data We Collect

3.1 Information You Provide Directly

When you register an account, complete KYC verification, contact support or interact with Platform features, you may provide:

• Full legal name and date of birth
• Malaysian residential address (street, city, postcode)
• Email address and mobile phone number
• Identity document details — MyKad number, passport number or driver's licence number
• Proof of address documentation (utility bill, bank statement)
• Payment account details associated with Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB, Public Bank or other supported channels
• Cryptocurrency wallet addresses where applicable
• Communications and correspondence with our support team

3.2 Information Collected Automatically

When you visit or use the Platform, certain technical data is collected automatically, including:

• IP address and approximate geographic location (city-level)
• Browser type, version and operating system
• Device type and unique device identifiers
• Pages visited, time spent and navigation patterns within the Platform
• Referring website or source URL
• Session duration and click interaction data

3.3 Information from Third Parties

We may receive limited personal information from third-party payment processors and identity verification service providers in connection with transaction confirmation and fraud prevention checks.

4. How We Use Your Personal Data

rolek11 processes Personal Data for the following purposes:

rolek11 does not use Personal Data for automated decision-making that produces legal or similarly significant effects without human review.

5. Legal Basis for Processing

rolek11 processes Personal Data on one or more of the following legal grounds:

• Contractual necessity: Processing required to perform our agreement with you, including account management, payment handling and KYC verification.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering obligations and record-keeping duties.
• Legitimate interests: Processing in pursuit of rolek11's legitimate business interests, such as fraud prevention, platform security and service improvement, provided those interests are not overridden by your rights.
• Consent: Processing for purposes such as direct marketing communications, where your explicit consent has been obtained and can be withdrawn at any time.

6. Data Sharing and Disclosure

rolek11 does not sell, rent or trade Personal Data to third parties for commercial purposes. We may share Personal Data in the following limited circumstances:

6.1 Payment Service Providers

To process deposits and withdrawals, we share necessary transaction data with payment processors operating the supported Malaysian channels — including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay and banking partners such as Maybank, CIMB, Public Bank and Hong Leong. Each provider operates under its own data protection obligations.

6.2 Identity Verification Partners

KYC document review may be facilitated by specialist identity verification service providers. These processors handle data solely for the purpose of verification and are contractually bound to appropriate data security standards.

6.3 Legal and Regulatory Disclosure

We may disclose Personal Data to competent authorities, regulators or law enforcement where required by law, court order or regulatory instruction. We will inform you of any such disclosure where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition or sale of assets, Personal Data held by rolek11 may be transferred to the acquiring entity. You will be notified of any such transfer and your rights in relation to it prior to the transfer taking effect.

7. Cookies and Tracking Technologies

rolek11 uses cookies and similar technologies to support Platform functionality, understand user behaviour and improve the overall experience. The categories of cookies we use include:

• Strictly necessary cookies: Essential for core Platform functions such as session management, login persistence and security. These cannot be disabled.
• Analytics cookies: Collect anonymised data on page visits, traffic sources and feature usage to help us improve the Platform. This data does not identify individual Users.
• Functionality cookies: Remember your preferences — such as language settings or last-visited sections — to personalise your experience across visits.
• Performance cookies: Monitor Platform performance, page load speeds and error rates to identify and resolve technical issues promptly.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. Note that strictly necessary cookies cannot be refused without preventing basic Platform access.

8. Data Retention

rolek11 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. General retention guidelines are as follows:

• Account data: Retained for the duration of the active account and for a period of up to 5 years following account closure, unless longer retention is legally required.
• Transaction records: Retained for a minimum of 7 years to comply with financial record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years after the end of the business relationship, in line with anti-money laundering requirements.
• Support correspondence: Retained for up to 3 years from the date of last interaction, unless required for ongoing dispute resolution.
• Analytics data: Aggregated and anonymised data may be retained indefinitely; individual session data is typically deleted within 26 months.

When data is no longer required, it is securely deleted, anonymised or rendered permanently inaccessible using industry-standard disposal methods.

9. Security Measures

rolek11 implements appropriate technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform
• Access controls limiting data access to authorised personnel with a legitimate operational need
• Regular security assessments and vulnerability monitoring
• Secure server environments with monitored access logging
• Staff training on data handling obligations and security awareness

While we employ robust security practices, no digital system is entirely immune to risk. Users are encouraged to maintain strong, unique passwords for their accounts and to contact us immediately if they suspect unauthorised access.

10. Your Rights

Subject to applicable law and our legal retention obligations, you hold the following rights in respect of your Personal Data held by rolek11:

• Right of access: You may request a copy of the Personal Data we hold about you and information about how it is processed.
• Right to rectification: You may request correction of inaccurate or incomplete Personal Data. Some corrections may require supporting documentation.
• Right to erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to our legal retention requirements.
• Right to restriction: You may request that processing of your data be restricted in certain circumstances, such as while a rectification request is being assessed.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. Objection to marketing will be acted upon immediately.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to data portability: Where technically feasible and legally applicable, you may request a structured, machine-readable copy of data you have provided to us.

To exercise any of these rights, submit a written request to [email protected] (plain text — not a clickable link). We will respond within a reasonable timeframe and may request identity verification before processing your request.

11. Protection of Minors

The rolek11 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process or retain Personal Data from individuals below this age threshold.

If we become aware that Personal Data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has accessed the Platform or provided data, please contact us without delay at the email address listed in Section 13 of this Policy.

Parents and guardians are encouraged to use available parental control tools and to review the Responsible Gambling page for guidance on preventing underage access.

12. Changes to this Privacy Policy

rolek11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or Platform functionality. The date of the most recent revision is displayed at the top of this page.

Where changes are material — meaning they significantly affect your rights or the way your data is used — we will provide advance notice through the Platform and, where practical, by email to registered Users at least 7 days before the changes take effect.

Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should discontinue use and may request account closure.

13. Contact Us

For questions, concerns or requests relating to this Privacy Policy or your Personal Data, please contact the rolek11 data team through the following channels:

For information about bonus conditions, withdrawal processes or account rules, please visit the FAQ or review the Terms and Conditions.